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Monday, October 16
 

12:00pm

Registration Paris Foyer

1:00pm

The Now and Future of Customer Success The Paris Ballroom

2:00pm

Formalizing Customer Success Practices Athens SouthLIMITED Mission: Possible! The First Phase of a Customer Success Group The Paris BallroomLIMITED Apttus: Training and Developing the Next Wave of Rock-star CSM's Athens NorthLIMITED LeadSpace: Managing the Customer Lifecycle BombayLIMITED

3:00pm

A Success Plan for Customer Success The Paris Ballroom

4:00pm

Optimizing Customer Enablement Athens SouthLIMITED Ready, Aim, Automate! Building an Effective Customer Success Technology Suite The Paris BallroomLIMITED The Customer Success Journey Athens NorthLIMITED The Customer Success Score BombayLIMITED

5:00pm

Reception Paris Foyer