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Monday, October 16
 

12:00pm PDT

Registration Paris Foyer

1:00pm PDT

The Now and Future of Customer Success The Paris Ballroom

2:00pm PDT

Formalizing Customer Success Practices Athens SouthLIMITED Mission: Possible! The First Phase of a Customer Success Group The Paris BallroomLIMITED Apttus: Training and Developing the Next Wave of Rock-star CSM's Athens NorthLIMITED LeadSpace: Managing the Customer Lifecycle BombayLIMITED

3:00pm PDT

A Success Plan for Customer Success The Paris Ballroom

4:00pm PDT

Optimizing Customer Enablement Athens SouthLIMITED Ready, Aim, Automate! Building an Effective Customer Success Technology Suite The Paris BallroomLIMITED The Customer Success Journey Athens NorthLIMITED The Customer Success Score BombayLIMITED

5:00pm PDT

Reception Paris Foyer